The management of Weranda Home (hereinafter the “Property” or “Weranda Home”) presents these Rules and Regulations to ensure the safety and peace of all our Guests.

§1 SUBJECT MATTER
1. These Rules set out the principles for services provided by Weranda Home, liability, use of equipment at the Property and staying on the Property, and form an integral part of the agreement concluded by signing the registration card, making a reservation, or paying the reservation fee or the full amount due for a stay at our Property. Concluding the agreement means that the Guest confirms having read and accepted these Rules.
2. These Rules apply to all Guests staying at the Property
Weranda Home, which includes the building housing the Apartments, Villa, foREST cottages, garden area and the adjoining lake, the stable and the nearby unguarded beach.
3. The Rules are available for inspection at Reception, in each Apartment, the Villa and the foREST cottages.
4. The website werandahome.com contains a detailed description of Weranda Home, its accommodation spaces, the catalogue of services provided by Weranda Home and the price list.
§2 QUIET HOURS
1. Quiet hours at Weranda Home are from 22:00 to 7:00 the following day.
2. During quiet hours, Guests and persons using Weranda Home services must behave so as not to disturb the peace of other
Guests. Weranda Home may refuse to provide further services to Guests who fail to observe quiet hours or seriously disturb the peace of other Weranda Home Guests.
3. Weranda Home reserves the right to organise occasional events during quiet hours after notifying Guests in advance.
4. Weranda Home reserves the right to charge Guests disturbing quiet hours a contractual penalty of up to PLN 5,000.
§3 GUEST SAFETY
1. For fire-safety reasons, the use in Apartments, the Villa, foREST cottages and other rooms available to Guests of irons, heaters and other electrical devices not provided as equipment is prohibited. This does not apply to chargers and power supplies for audio-visual or computer equipment.
2. Children and persons under 18 are strictly prohibited from staying without legal guardians on Weranda Home beach or near the lake.
3. Hazardous cargo, in particular weapons and ammunition, flammable, explosive and pyrotechnic materials, may not be stored on the Property.
4. Excessive noise, unpleasant odours or any other activities that may excessively disturb, harm or irritate other Guests are prohibited on the Property.
5. The Property is closed from 22:00 to 7:00 the following day.
6. Weranda Home uses monitoring to ensure the safety of all persons on the Property and to protect public order and property. The data controller under the Personal Data Protection Act is Cumin sp. z o.o., with its registered office in Warsaw at 4 Belgradzka Street, 02-793, NIP: 5252956261.
§4 NO SMOKING OR ALCOHOL CONSUMPTION
1. Smoking tobacco and other products is prohibited throughout the Weranda Home Property, except in designated areas. Breaching this prohibition means the Guest consents to being charged a contractual penalty of PLN 500.00 (in words: five hundred zlotys) for each day of the stay,
payable on departure without a prior demand for payment. The prohibition also applies to e-cigarettes and tobacco heaters.
2. If a Reception employee finds cigarettes or other products being smoked in accommodation spaces or a bathroom, Weranda Home may, in addition to the penalty referred to in section 1 above, charge PLN 1,000.00 (in words: one thousand zlotys) for additional cleaning of the accommodation space.
3. Consuming guests’ own alcoholic products is prohibited in the restaurant and adjoining areas.
§5 HOTEL DAY
1. Apartments, the Villa and foREST cottages are rented by the day.
2. The hotel day runs from 15:00 to 11:00 the following day. Subject to availability, Weranda Home may, at the Guest’s explicit request, move check-in earlier or check-out later, but by no more than 1 hour. The request must be submitted no later than the day before arrival or departure.
3. Staying in or leaving belongings in an accommodation space after 11:00 without prior notice to a Reception employee is treated as an unauthorised extension. If the Guest leaves after 11:00, an additional fee of PLN 100 will be charged.
4. If the Guest does not specify the length of stay, the accommodation space is deemed rented for one day.
5. A request to extend the hotel day beyond the period stated on arrival, for longer than specified in section 2 above, should be made at Reception as soon as possible, no later than 11:00 on the day of departure. Requests to extend a stay are granted subject to accommodation availability. Weranda Home may refuse any request if the Guest breaches these Rules or has not paid the full amount due for the stay to date.
6. Fees for extending the hotel day are as follows:
• extension until 20:00: 50% of the daily rate,
• extension after 20:00: the full daily rate of 100%.
7. The Guest should report shortening a stay at Weranda Home to Reception by 9:30 each time. Shortening a stay does not release the Guest from paying the price for the entire period previously reserved and agreed.
§6 PRICE LIST, RESERVATIONS AND GUEST REGISTRATION
1. The description and price list of services provided by Weranda Home are available at www.werandahome.com. Prices quoted by Weranda Home include VAT.
2. A stay at Weranda Home is reserved before arrival or, subject to accommodation availability, no later than on the day of arrival.
3. When making a reservation, the planned length of stay must be provided. The price of each guest’s stay is set before the reservation is made.
4. On the reservation date, but no later than 2 days after placing the reservation, the Guest must pay a reservation fee equal to 50% of the total cost of the stay. Failure to pay the reservation fee within the above period automatically cancels the reservation.
5. The reservation fee is credited towards the Guest’s stay. If the Guest does not cancel the reservation 21 days before the planned arrival, or fails to arrive at Weranda Home by 16:00 on the day of arrival, the reservation fee is non-refundable. If the reservation is cancelled for reasons attributable to Weranda Home, the fee will be refunded to the Guest.
6. On arrival, the Guest must pay the total price of the stay, taking account of section 4 above, and register. If Weranda Home does not collect the full price on arrival, Weranda Home reserves the right to pre-authorise the Guest’s credit card or collect a cash deposit equal to the amount due for the entire stay at check-in.
7. Every Guest staying at Weranda Home must register.
8. Guest registration requires presenting a photographic identity document to a Reception employee and signing the registration card. If the Guest refuses to present the document, the Reception employee may refuse to issue the room key.
9. A Reception employee may refuse to accept Guests who, during a previous stay, breached these Rules, in particular by causing damage to Weranda Home or Guests’ property, or injury to a Guest, Weranda Home employees or other persons on the Property; are under the influence of alcohol or other substances; behave aggressively; or pose a threat to other Guests or Weranda Home staff.
10. Weranda Home may deregister and remove a Guest who seriously breaches these Rules, the principles of social conduct or good manners, without refunding the stay price. In such case, the Guest must immediately comply with Weranda Home’s requests, settle amounts due for services provided, pay compensation for any damage and promptly leave the Weranda Home Property.
11. The Guest may not make the accommodation space available to third parties, even if the period for which the stay fee was paid has not expired.
12. Unregistered persons may visit Weranda Home from 7:00 to 22:00 after notifying a Reception employee in advance.
13. Unregistered persons staying in the Guest’s accommodation space after 22:00 means the Guest consents to charging for accommodating those persons in the rented space. Each additional person will be charged at the extra-bed rate in Weranda Home’s current price list.
14. Accommodation for children under 3 is free. At the request of a Guest staying at Weranda Home, a cot may be provided subject to availability.
§7 RULES FOR USING ACCOMMODATION
1. Guests must keep the Weranda Home Property clean and tidy, especially accommodation spaces and other rooms made available for their exclusive use, as well as rooms accessible to all Weranda Home Guests.
2. Guests must take care of equipment and property entrusted to them from the moment they receive the keys to the rented space. From that moment they are also liable as referred to in §9 section 3 below. A fee of PLN 150 is charged for a lost key.
3. Guests may not make any changes to the rented space or its equipment, except for minor rearrangement of furniture and equipment that does not impair their functionality or safe use.
4. Whenever leaving their accommodation space, Guests must, for safety reasons, turn off the TV, switch off the lights, turn off the taps and lock the door, then check that it is locked. The Guest may leave the key at Reception.
5. All Weranda Home Guests must observe safety rules fire safety regulations.
6. Personal belongings left at Weranda Home will be sent to the address indicated by the Guest at the Guest’s expense.
7. If the Guest does not provide instructions for returning items left behind, Weranda Home will store them at the owner’s expense for one month. After that period, the items will become the property of Weranda Home.
8. Weranda Home accepts pets. Pets may stay throughout the property. In Residence apartments and foREST houses, an additional fee applies.
9. If a Guest brings a pet to Weranda Home, they must inform Reception when making the booking, and no later than when collecting the room card.
10. The pet owner must keep the pet so that it does not endanger other Guests or staff. The Guest must remove all waste left by the pet on Weranda Home premises.
11. Weranda Home may refuse to accept pets which, in its subjective opinion, are considered dangerous.
§8 SERVICES AND COMPLAINTS
1. Weranda Home provides services in accordance with its category and standards.
2. Guests may submit complaints regarding the quality of services provided by Weranda Home. All complaints are accepted by Reception staff.
3. A complaint should be submitted immediately after any service-standard deficiency is noticed. Weranda Home will make every effort to provide Guests with:
• conditions for complete and undisturbed rest,
• safety during the stay, including confidentiality of information about Guests using Weranda Home services,
• professional and courteous service for all services provided at the property,
• room cleaning and necessary equipment repairs while the Guest is absent,
• technically efficient service – if defects cannot be repaired, Weranda Home will, where possible, change the accommodation space or otherwise reduce the inconvenience, but only if the Guest so requests.
4. A sudden failure of equipment referred to in paragraph 3 above, and the resulting inability to use a service requiring that equipment, does not entitle the Guest to compensation or reimbursement due to such failure.
5. At the Guest’s request, Weranda Home also provides the following services free of charge:
• information related to the stay and travel,
• wake-up call at a specified time,
• safekeeping of money and valuables in the Weranda Home deposit during the Guest’s stay, subject to § 10(6) of the Regulations,
• storage of the Guest’s luggage, at the Guest’s sole responsibility,
• taxi booking,
• making an iron and ironing board available at a designated location.
6. Weranda Home Guests may use the following services for a fee:
• laundry service,
• an additional set of bed linen,
• room service.
7. Breakfast is served in the restaurant from 9:00 to 11:00.
§9 GUEST LIABILITY
1. Children and persons under 18 must remain at Weranda Home under the constant supervision of their legal guardians. Legal guardians are financially liable for any damage caused by children.
2. Children and persons under 18 are strictly prohibited from staying without legal-guardian supervision on the beach within Weranda Home or near the lake.
3. The Guest bears full financial liability for all damage caused at Weranda Home, particularly any damage to or destruction of the property’s equipment and technical devices caused by the Guest or their visitors.
4. Compensation for damage must be paid no later than the Guest’s departure date. Weranda Home reserves the right to charge the Guest’s credit card after departure if the damage is not paid within the period specified in sentence 1.
5. If payment for the stay or other services provided to the Guest is delayed, or if the Guest fails to pay compensation for damage caused by them, Weranda Home has a statutory lien on the Guest’s belongings located on the property.
6. The Guest must immediately inform Reception staff of any damage caused and any irregularities or damage found in equipment in the accommodation space.
7. The Guest agrees to pay PLN 300 for cleaning waste left behind.
§10 WERANDA HOME LIABILITY
1. Weranda Home is covered by compulsory third-party liability insurance.
2. Weranda Home is liable for loss of or damage to items brought in by Guests to the extent provided by the Civil Code. A motor vehicle and items left in it, as well as animals, are not considered brought-in items. Bringing items onto Weranda Home premises that inconvenience other Guests, particularly through emitted noise or odour, is prohibited.
3. Weranda Home is not liable for damage to the Guest’s property or person directly caused by failure to comply with the Regulations, including fire safety regulations.
4. Weranda Home is not liable for items left by the Guest on the property after departure, or for items left unattended in places where they should not be left, particularly in the Weranda Home garden, stable or beach within the property.
5. Weranda Home is liable without limitation for loss of or damage to money, securities, valuables or items of scientific or artistic value if deposited for safekeeping at the Weranda Home Reception deposit.
6. Weranda Home reserves the right to refuse deposits of highly valuable items, large sums of money, items posing a safety risk and oversized items which, considering Weranda Home’s size and standard, are excessively valuable or occupy too much space and cannot fit in the deposit.
7. Weranda Home is not liable for damage to or loss of a car or other vehicle belonging to the Guest, whether left on or outside Weranda Home premises, items left in it, or live animals.
§11 ADDITIONAL PROVISIONS
1. The Guest consents to the storage and processing of personal data under the Personal Data Protection Act (Journal of Laws of 2002, No. 101, item 926, as amended) by Weranda Home for purposes necessary to provide the Guest’s stay and the other services provided by Weranda Home. The Guest has the right to access and correct their personal data.
2. Canvassing and itinerant sales are prohibited at Weranda Home.


WERANDA HOME MANAGEMENT